Cloudflare troubleshooting assistant

Turn an error into a complete Support case.

Describe what happened or attach a screenshot. We will identify likely causes, guide your checks, and prepare a draft for Cloudflare Support.

Your draft stays in this browser. Never include passwords, API keys, private keys, cookies, or payment information.

What happened?

Share the error

Error or issue description Include an affected URL and UTC time if available.

Add screenshot PNG, JPG, GIF or WebP · 4 MB maximum

Optional account evidence

Connect Cloudflare

Use a temporary, read-only API token to select the affected zone. The token remains in memory and is never saved with your draft.

Connect a Cloudflare account

Read-only API token Use Zone Read; add Analytics Read or Logs Read only when needed.

Collect evidence

Complete the incident details

Scope and impact

Issue type Priority Cloudflare service Required for P1 Started in UTC Required for P1 Zone name Zone ID Affected hostname(s) Required for P1 Frequency Required for P1 Affected users or regions Required for P1 Production and business impact Required for P1

Behavior and reproduction

Expected behavior Required for P1 Actual behavior Required for P1 Steps to reproduce Required for P1 Example URL(s) Exact error message(s) Exact error or Ray ID required for P1 Ray ID(s) Exact error or Ray ID required for P1

Investigation

Recent changes Origin and log findings Investigation status required for P1 Attachments prepared Cloudflare accepts supported files up to 20 MB. Do not ZIP HAR files. Case participants

Case draft

Review and copy

Complete the required details to generate your case.